Cooperation between all restaurant employees is a key factor in the context of building customer satisfaction. Avoiding any delays, that is, the quickest possible delivery of a ready-made, high-quality meal, greatly influences the opinion about a given facility.
What does the KDS provide?
A very important element of the operation of any restaurant or other gastronomic facility is the cooperation between the waiters and the kitchen at the stage of preparing and serving meals. The customers’ waiting time for food is one of the key factors that allow them to give an opinion about the facility. That is why it is so important to improve this aspect. The Kitchen Display System is used for this purpose (KDS for short, available e.g. at https://orderingstack.com/kitchen-display-system/). It is an application that can be used on any touch device in order to support the work of the kitchen in transmitting orders in an electronic form. Employees who take care of the best possible preparation of meals receive information about individual orders on the screen, after which they can make changes in their status, mark them as “started” or “finished”. What’s more, the application allows you to configure multiple screens within one kitchen – this is useful, for example, when one order contains meals that need to be done in both grilled and cooked versions.
How does KDS work in practice?
The operation of the module and its functioning are extremely intuitive. As an example we can use a restaurant serving burgers and fries. The four available screens in the Kitchen Display System display information about grilling meat, operating the fryer, making sandwiches as well as packaging and issuing the order. The whole order can be marked as “finished” only when each of the employees responsible for the individual elements of the meal indicates that they have made their part. Only then the person who delivers the food can easily take the finished meal from the kitchen and hand it over to the customer. This module is also suitable for many other types of gastronomic facilities, such as those serving Chinese or traditional Polish cuisine. In each of these cases, the ability to mark completed meals at the same time affects the waiting period for ready food and consumer satisfaction.
How to use KDS?
As with the entire Ordering Delivery System, the KDS module is extremely easy to use. In fact, the only requirement for a smooth operation is the ability to run a web application on a touch screen device with Internet access (for example, a smartphone or tablet with Android or iOS). After the information about the need to prepare a given meal is displayed, the kitchen employee starts working. When the work is finished, the kitchen employee waits for other people to finish their tasks and then can hand over the prepared food to the customer.