There’s a small test that separates a real gelateria from a place that just sells frozen dessert with an Italian name on the sign: how it’s served. Soft-serve machines and pre-scooped tubs mean one thing. Flat metal tins, the gelato mounded and rippled by hand, mean something else entirely — it means someone made this today, in this building, and they’re proud enough of it to let you watch it sit there before you order.
Botolino Gelato Artigianale serves its gelato in tins, and on Greenville Avenue, in Bishop Arts, in Preston Hollow, and now in Plano, that detail has quietly built one of the most loved dessert operations in Dallas — a 4.8-star average across more than a thousand reviews, which is not a number restaurants generally get to claim about anything.
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